
YOur Journey
Customer Care
Your Journey After You Receive Your Keys
Moving into your new home is an exciting moment, and we’re here to support you as you settle in.
Every home we build is carefully crafted by skilled tradespeople and meets Building Control requirements. While we take great care to ensure everything is just right, sometimes issues only become noticeable once you’ve had time to live in your home. This is completely normal in a newly built property, and we’ll be on hand to guide you through what to expect.
We’ll provide more details on legal completion, so you feel fully prepared for the journey ahead.
Your warranty explained
New Home Warranty
Snagging and emergencies
Snagging
What to do if you have a complaint
Complaints