Snagging in your home

What to Expect from Customer Care

At Skipton Properties, we want you to feel supported as you settle into your new home. That’s why we have a dedicated Customer Care Coordinator based at our Head Office to assist you during your first two years.

For the first two weeks after legal completion, we operate an amnesty period, allowing our site teams to quickly address any initial issues in your home. During this time, your Sales Advisor will check in with you to ensure you’re settling in smoothly. If anything is outstanding at the end of this period, our Customer Care Coordinator will discuss it with you during your introductory call.

For any snags you report, we will:

• Acknowledge receipt within five days.
• Resolve all issues within 28 days wherever possible.
• Attend to any emergencies on the same day.

If an issue requires longer to resolve—for example, if a replacement product is delayed—we will keep you informed with clear updates at least once a month until it is fully resolved.

We’re here to help, ensuring your home is just as it should be.