Tag: Customer Stories

  • Customer Stories: Andrew’s Story

    Meet Andrew and his family, homeowners at Ebor Mills, Haworth

    Each time I mentioned I had purchased a Skipton Properties home we were met with the same response, everyone I spoke to said they were well built homes. This gave us additional reassurance that we had bought the right home!

    Why did you want to make Ebor Mills home?

    We were looking for a home that was right for our family as the children were getting older. We also wanted to find a home where we could be part of a community. Haworth has everything we need on a day-to-day basis within walking distance and is also surrounded by the beautiful green rolling Yorkshire hills. We were drawn to Ebor Mills because of the combination of the new homes been built alongside the original buildings and all the history that comes with them. The chimney is a great reminder of the heritage of the location and is a beacon when returning home. We also loved the way the development sits within the landscape alongside the beck and surrounded by trees, birds and other wildlife.

    Did you know much about Skipton Properties before buying? If so, what was it about us that you liked?

    We did not know about Skipton Properties before we bought our home. However, during the search for a new home, we had looked at a number of other developments before we visited the Skipton properties site at Silsden. The natural stone being used at Silsden and the quality of the build and materials stood out straight away from the other houses we had viewed. This made us look at what other houses Skipton properties were building and led us to Ebor Mills at Haworth. After reserving a property at Ebor Mills, each time I mentioned it was a Skipton properties home we were purchasing to someone, we were met with the same response, everyone I spoke to said they were well built homes, this gave us additional reassurance we had bought the right home.

    The Heron house style is quite unique. What was it about the house that drew you to it?

    The Heron house is unique, the reference to the old north light roof of the former weaving shed gives the house a distinctive shape. We liked the character this gave to the house. The split over 3 floors also provides great sized rooms which was important. The open plan kitchen, dining and living room is great for the family while also being cosy and atmospheric on an evening. The master bedroom at the top of the house is very special. The shape of the roof has been retained internally giving the room great height and the Juliette balcony overlooking the beck fills the room with light and the relaxing sounds of the surrounding beck and wildlife.

    How was your experience overall? Any defining moments?

    We had lived in our previous house for over 14 years. The process of moving home could have been very stressful but it wasn’t. We were lucky and from starting to look for a home to being moved took less than 3 months. This was thanks to the great people involved on the move, our mortgage broker, solicitor and the staff at Skipton properties. The house already feels like home and we are excited to live in such a beautiful location and in such a lovely home. The other people living at Ebor Mills are really friendly which is so important.

    Talk to us about the day you moved in?

    We moved in on a sunny day in April. We had packed up 14 years of living as a family of 5 and were moving ourselves in a box van. When we arrived at our new home, we were greeted by both Natalie and Alan the Site Manager. Natalie showed us round our new home and 4 round trips later we were in. The welcome pack from Skipton Properties alongside the fairwell brownies from our old neighbours fuelled our moving day. The House had been really well cleaned before we moved in which made such a difference.  

  • Customer Stories: Phil’s Story

    Meet Phil, a homeowner at Kearns Village, Cowpe

    Tell us about your experience of buying a Skipton Properties home? 

    I often walk around my home with a feeling of gratitude! We feel very lucky to live so close to nature in a wonderful home!

    We felt welcomed by the site manager and sales staff from the get go. Michael gave us access before we were actually in contract which was a really nice touch for us and once the Sales Advisor took over the whole process really was a smooth one, we felt very looked after.

    I often walk around my home with a feeling of gratitude! We feel very lucky to live so close to nature in a wonderful home! We felt welcomed by the site manager and sales staff from the get go. Michael gave us access before we were actually in contract which was a really nice touch for us and once the Sales Advisor took over the whole process really was a smooth one, we felt very looked after.

    We like to think it’s our attention to detail that makes us different! How do you feel about the overall quality of the Skipton Properties build and the customer care you received having moved into your home? 

    It was clear to us throughout the build process that this was a high-quality house, and that certainly proved to be true! 

    There were inevitable snagging issues to follow but Rosie in the Customer Care team always dealt with any issues in a timely and professional manner, we couldn’t have been happier with the aftercare service we received.

    Moving into a more eco friendly home was really important to us, and the insulation properties in a new home really appealed to us because of this.

    Building communities is at the heart of what we do. What does this mean to you?

    For the first couple of weeks we really went out of our way to meet different people from the village and the development itself. I actually found myself knocking on our neighboring properties doors soon after we had moved for a chat! Myself and four others are now part of a biking club, which is great considering the hills we are surrounded by!

    The community has in fact grown post covid, we have made plans to build and better our surrounding ecology together, it’s really great!

    We have the pond area just behind the development and we all really wanted to ensure the people in village know that it is there for them to use too!

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